Membership Terms & Conditions

1. Membership Plans

Memberships are available under the Essential Concierge, Premium Concierge, and Private Collection plans. Each plan includes only the services, number of vehicles, and maintenance visits expressly listed in its description.

2. Membership Eligibility

Membership is subject to vehicle approval, service-area eligibility, scheduling availability, and an initial assessment of the vehicle’s condition. Membership maintenance services are designed to maintain a vehicle’s condition and are not substitutes for deep cleaning, paint correction, ceramic coating, paint protection film (PPF), or restoration services.

3. Included Services

Only the services listed in the selected membership are included. Excessive dirt, heavy soil, excessive pet hair, staining, odors, biohazards, and other conditions requiring additional labor may require a separately approved quote.

Paint correction, ceramic coating, PPF, repairs, and other specialty services are not included unless expressly stated in writing.

4. Vehicles Covered

Essential Concierge covers one approved vehicle with one maintenance visit per monthly membership period. Premium Concierge covers one approved vehicle with two maintenance visits per monthly membership period. Private Collection covers up to three approved vehicles, with four total maintenance visits per monthly membership period across the collection, not per vehicle.

Vehicles must be registered with Andy Reddy Auto Detailing Concierge. Substituting or adding vehicles requires approval.

5. Scheduling and Service Area

Service is provided by appointment within the approved service area, subject to weather, access, and availability. Customers must provide a safe and suitable location for service, including access to required utilities where applicable.

If weather or circumstances prevent service, Andy Reddy will coordinate a replacement appointment.

6. Visits, Missed Appointments, and Unused Services

Visits must be scheduled in advance. Customers should provide at least 24 hours’ notice to reschedule an appointment.

Late cancellations, missed appointments, and unused visits do not automatically entitle the customer to a refund or additional visit. Any applicable missed-appointment charge must be disclosed before enrollment.

Visits do not roll over into a future membership period unless agreed to in writing.

7. Monthly Billing and Minimum Commitment

All monthly memberships require an initial minimum commitment of three consecutive months. The first monthly payment is collected at enrollment, followed by two additional monthly payments at the selected plan’s advertised price.

Essential Concierge: $199 per month for a minimum of three months ($597 total).

Premium Concierge: $399 per month for a minimum of three months ($1,197 total).

Private Collection: $699 per month for a minimum of three months ($2,097 total).

After the initial three-month commitment is completed, the membership continues on a month-to-month basis until canceled under the published cancellation policy. Recurring billing, the minimum financial commitment, renewal terms, and cancellation instructions must be clearly disclosed before enrollment and payment.

Cancellation before completing the initial commitment does not automatically eliminate payment obligations already agreed to, subject to applicable law and any applicable exceptions.

Three-month and six-month prepaid memberships are separate one-time payment options and must not be presented as monthly recurring charges.

8. Prepaid Memberships

Three-month and six-month memberships are paid in advance for the stated membership term. The total price will be displayed before checkout.

Prepaid memberships do not automatically renew unless the customer separately and expressly agrees to a disclosed renewal arrangement.

9. Cancellation and Refunds

Customers may request cancellation using the contact method or online cancellation method provided at enrollment. Cancellation of a recurring membership stops future charges after the cancellation becomes effective.

Unless required by law or otherwise agreed in writing, prepaid membership payments are not refundable after the membership term begins. Refunds for unused services, service failures, or exceptional circumstances will be handled in accordance with applicable law and any written agreement.

10. Additional Charges

Additional work requires customer approval before it begins. Services outside the membership, special-condition surcharges, and approved add-ons will be quoted separately.

11. Customer Responsibilities

Customers must provide accurate contact and vehicle information, remove valuables and personal belongings, disclose known vehicle damage or sensitive finishes, and ensure lawful access to the service location.

12. Vehicle Condition and Limitations

Andy Reddy will exercise reasonable care while performing services. Existing damage, pre-existing defects, fragile finishes, aftermarket modifications, and conditions that may affect service results should be documented before work begins.

No specific cosmetic result is guaranteed where the outcome depends on the vehicle’s existing condition.

13. Safety and Service Refusal

Andy Reddy may postpone or decline work where conditions are unsafe, the vehicle is unsuitable for the requested service, or required access is unavailable. Any payment or rescheduling adjustment will be handled under the applicable payment terms and law.

14. Changes to Memberships

Changes to prices, included benefits, or material membership terms will be communicated before they take effect where required. Existing paid benefits will be handled according to the applicable agreement and law.

15. Contact

Andy Reddy Auto Detailing Concierge

Harvest, Alabama

Phone: 256-554-6027

Website: andyreddy.com